1. Provider & contractual documents
Services are provided by NALVYQOR DIGITAL, a SASU with €100.00 share capital, 13 rue des Tuileries, 69009 Lyon, France, SIREN 130 801 715. These terms apply together with the accepted quote and attachments. Mandatory consumer protections remain applicable. The terms and quote are supplied on a durable medium before the client commits.
2. Enquiry & contract formation
Service selection and the form prepare a non-binding enquiry, not an order. Following review, a quote specifies features, deliverables, exclusions, price, schedule, acceptance criteria, validity and payment milestones. A contract is formed by written acceptance of the quote and supplied terms. Additional scope requires written agreement on cost and timing.
3. Prices & external costs
Displayed prices are indicative euro budgets including applicable taxes for the described scope. The quote specifies the amount excluding tax, VAT according to the applicable situation and the total including tax. Domain, hosting, software, platform, API usage and payment fees are included only if expressly stated. Costs are disclosed before agreement and, unless agreed otherwise, contracted directly by the client. No discount is presumed.
4. Delivery & cooperation
Work starts on the agreed date after receipt of required materials and any advance payment specified in the quote. Listed durations are estimates; contractual delivery dates are set in the quote. The client supplies content they may lawfully use, appropriate access and consolidated feedback. The impact of delays or scope changes is communicated and agreed in writing. No third-party system is accessed without authorisation.
5. Handover, acceptance & corrections
Deliverables and formats are defined in the quote. Verification criteria, compatible environment and feedback period are agreed before development. Deviations from the agreed scope are reviewed and corrected where attributable to the provider. A requested enhancement is separate from a correction. Client silence does not remove statutory rights. Production deployment, backups and post-delivery monitoring are included only if stated in the quote.
6. Payment & late payment
Payment is by bank transfer according to the quote and invoice milestones. Bank details are provided on invoices; the website collects no card details. Unless agreed otherwise, the balance is due upon receipt of the invoice. No early-payment discount applies unless agreed in writing.
For business clients only, late-payment interest runs from the day after the due date at the applicable ECB refinancing rate plus ten percentage points, subject to the statutory minimum, together with a €40 recovery charge. Further justified recovery costs may be claimed. These rules do not apply to consumers.
7. Intellectual property & third-party components
The quote specifies delivered files and licensed or assigned rights: covered elements, uses, duration, territory and financial conditions. No blanket rights transfer is presumed. Existing components, libraries, fonts and third-party services remain governed by their licences. The client retains their content and ensures necessary permissions. Licences and dependencies needed for operation are identified at handover.
8. Data, confidentiality & liability
Confidential information is used only for the assignment, subject to legal obligations. GDPR roles, permitted data and any required processing agreement are defined before processing on the client’s behalf. Credentials must be shared through an agreed channel and revoked or renewed at project end.
The provider is responsible for attributable failures under applicable law. No clause excludes liability that cannot lawfully be excluded. Revenue, search ranking or absolute freedom from incidents is not guaranteed. Maintenance, security and availability commitments require a written scope.
9. Statutory guarantees & ending the work
Applicable statutory guarantees are not limited by any commercial warranty. Where digital content or a digital service supplied to a consumer falls within the statutory conformity guarantee, remedies include free conformity measures and, where legally available, price reduction or contract termination. For one-off supply, defects appearing within two years of supply may be covered; for continuous supply, coverage applies throughout the agreed supply period. Required updates are addressed according to the applicable rules. Contract-specific information is supplied before conclusion.
Requests to stop work must be made in writing. Subject to withdrawal rights, completed work and approved costs remain payable; the unperformed balance is adjusted. Amounts relating to services the provider cannot supply are refunded. Listed services are one-off assignments without automatic renewal.
10. Withdrawal & disputes
Consumers have the rights described on the Withdrawal page. Complaints may be sent by email or post. The Mediation page describes the process and the missing information on the contracted mediator. French law applies without removing mandatory consumer protections in the country of residence where applicable. Jurisdiction is determined by statutory rules.