Initial complaint
Write to business@nalvyqorsoftware.tech or NALVYQOR DIGITAL, 13 rue des Tuileries, 69009 Lyon, France. Include the quote reference, the issue and your preferred resolution. The matter is assessed against the agreed scope and applicable rights.
Consumer mediation
Following a prior written complaint that remains unresolved, consumers may refer the matter free of charge to a competent consumer mediator, subject to statutory eligibility conditions. Mediation does not remove the right to take court action.
Details of NALVYQOR DIGITAL’s contracted consumer mediator were not supplied for this website version. They must be added here and to pre-contractual information before any consumer contract is concluded. A quote enquiry is not a contract.
Official information: consumer mediation in France. This link explains the scheme; it does not appoint the company’s mediator.
Other avenues
You may report an issue through SignalConso or contact the European Consumer Centre France for an eligible cross-border dispute. These steps do not automatically replace action needed to preserve your rights and deadlines.